Frequently Asked Questions | LawLive
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Frequently Asked Questions

  1. Can I make changes to the clauses in my Document?
  2. Can I place my company's logo on the documents?
  3. Why can't I see the prices of the documents?
  4. Is there a bulk discount with Documents?
  5. How do I receive my LAWLIVE® documents?
  6. How quickly will I receive my documents?
  7. How do I access my documents?
  8. What format do I receive my document in?
  9. Is LAWLIVE® secure?
  10. How do you know that the LAWLIVE® document is legal and will work for you?
  11. Why is there no VAT amount on my invoice?

Can I make changes to the clauses in my Document?

Yes, your document is fully editable after purchase.

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Can I place my company's logo on the documents?

Yes, as with other changes to documents, your document is fully editable after purchase.

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Why can't I see the prices of the documents?

To see the pricing for each document you will need to be logged in to an account. This is because there are a few different ways to pay for your documents, i.e. Cap Plan or Pay Per Document. Registering for a Pay Per Document account is free and LawLive does not onsell information to third parties.

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Is there a bulk discount with Documents?

If you are purchasing documents on a regular basis, LawLive recommends considering one of the LawLive® Pro subscription packages. These packages allow you to generate your documents for one flat fee each month per month. For more information on subscriptions please see our Payment Options Page.

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How do I receive my LAWLIVE® documents?

You will receive your document and invoice via email within about 10 minutes of confirmation of your payment. If you have not received your email after 10 minutes, log into your account and go to "My documents" you will be able to download both your document and invoice from there.

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How quickly will I receive my documents?

You will receive your document and invoice via email within about 10 minutes of confirmation of your payment. If you have not received your email after 10 minutes, log into your account and go to "My documents" you will be able to download both your document and invoice from there.

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How do I access my documents?

You will receive your document and invoice via email within about 10 minutes of confirmation of your payment. If you have not received your email after 10 minutes, log into your account and go to "My documents" you will be able to download both your document and invoice from there.

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What format do I receive my document in?

All LAWLIVE® documents are sent out in RTF (Rich Text Format).RTF is a file format that can be read and edited by almost all text editing programs such as Microsoft Word or Pages.

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Is LAWLIVE® secure?

Yes. Our payment service provider is SecurePay, one of the leading payment service providers in the world and it takes payment on our behalf. LawLive maintains a secure connection between the LawLive servers and logged in users through THAWTE security certificate which is also amongst the world best.

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How do you know that the LAWLIVE® document is legal and will work for you?

Our documents have been provided by qualified lawyers. We are unable to advise you whether any of our documents is appropriate for your particular circumstance and we strongly recommend that you get professional legal advice to ensure you have the correct documentation in place.

Purchasing one of our documents can be a good starting point for any further discussion with a lawyer and we are happy to amend any document to accommodate changes at no extra charge. If after purchase the document is of no use to you, on request we will refund the purchase price

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Why is there no VAT amount on my invoice?

LawLive is not registered for VAT in South Africa, this is why it is not charged or listed on your invoice.

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